Returns Policy – ​​Online Store for Peruvian Rugs

At our store, we strive to offer high-quality products and the best shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

Conditions for Returns

1. Return Period :

   • We accept returns within 15 calendar days of receiving the product.

2. Product Condition :

   • The product must be in its original condition , unused, undamaged, and with all original labels and packaging.

3. Proof of Purchase :

   • You must present proof of purchase (invoice or receipt) to process the return.

Products that are not eligible for return

• Products that are stained or in poor condition.

Return Process

1. Request your refund :
   • Send an email to our Customer Service team or contact us via WhatsApp at 320 2413478

     We have a 15-day return policy, meaning you have 15 days after receiving the item to request a return.
     
     The item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging, in order to be eligible for a return. You will also need the receipt or proof of purchase.
     
     To initiate a return, please contact us at infomoiras@gmail.com. Please note that returns must be sent to the following address: CRA 10 # 91-49 OFF. 302 BTA . Items will not be accepted for return without prior authorization.
     
     For any questions regarding returns, you can contact us at infomoiras@gmail.com
     

     
     

     Damages and problems
     Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

     Changes
     The quickest way to ensure you get what you're looking for is to return the item you have. Once the return is accepted, you can choose the new product. Exchanges and/or returns are limited to one per transaction, meaning the customer is entitled to only one exchange or refund for the same product.

     
     

     Refunds
     We'll notify you once we've received and inspected your return and let you know if your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and issue the refund.
     If more than 15 business days have passed since we approved your return, please contact us at the following address: infomoiras@gmail.com

     There we will give you all the information to easily manage the return of the item.

2. Refund Policy –

   At our store, we value your satisfaction and are committed to offering quality products. If you need a refund, we offer the following options and conditions:

   Conditions for Refunds

   1. Deadline to Request a Refund

      • You can request a refund within 15 calendar days of receiving the product.

   2. Eligibility Criteria

      • The product must be returned in its original condition , undamaged, unused, and with the original packaging and labels.
      • The proof of purchase (invoice or receipt) must be included.

   3. Accepted Reasons for Refund

      • Dissatisfaction, provided that the product meets the requirements of its original condition.
        

   Refund Process

   1. Request : Contact our customer service team by sending an email to infomoiras@gmail.com or a WhatsApp message to 320 2413478. Include photos of the product, if applicable, to support your request.

   2. Inspection and Approval :

      • Once we receive the returned product, we will conduct an inspection. We will notify you of the approval or rejection of your request within 5 business days .

   3. Refund Method :

      • The refund will be processed to the same payment method used for the purchase. Processing time may vary depending on the bank, but is generally between 5 and 10 business days .

   Shipping Costs

   • Returns : The customer will be responsible for the shipping costs of returning the product.

   If you have any further questions about our refund policy, please don't hesitate to contact us. We're here to help ;)